Pick your perfect plan
At Mist Support, we provide expert IT, security, data protection, and cloud solutions with a client portal that drives growth and exceeds expectations.
LEVEL 1 ENGINEER
$65
/hour
Hardware Setup & Support
Basic workstation setup, printer installs, and peripheral connections.
Software Installation
Basic installs and updates (OS, productivity tools).
Troubleshooting & Repairs
Common fixes (WiFi issues, printer errors, login problems).
Network Setup
Device connections, cable checks, and connectivity testing.
Office Moves & Setup
Unplug/reconnect devices, basic setup in new locations.
User Support & Training
One-on-one basic IT help and system use guidance.
WiFi Site Survey
Basic signal testing and AP recommendations.
ProAV Services
Assist with mounting displays or running basic cables.
Most Popular
LEVEL 2 ENGINEER
$95
/hour
Hardware Setup & Support
Server and network gear setup, advanced peripheral integration.
Software Installation
Enterprise software configuration and license deployment.
Troubleshooting & Repairs
Mid-tier diagnostics and network-related issues.
Network Setup
Router/switch configuration, access point setup, and basic firewall.
Office Moves & Setup
Full IT relocation support with network reconfiguration.
User Support & Training
Small team software/system onboarding and training.
WiFi Site Survey
Heatmaps, interference checks, and optimal AP placement strategies.
ProAV Services
Setup of video conferencing systems, screens, and audio components.
LEVEL 3 ENGINEER
$115
/hour
Hardware Setup & Support
Data center hardware deployment, rack configuration, and large-scale rollouts.
Software Installation
Complex integrations, cross-platform rollouts, and system-level installs.
Troubleshooting & Repairs
Infrastructure-level troubleshooting, root-cause analysis, and remediation.
Network Setup
Network architecture design and full environment deployment.
Office Moves & Setup
Large-scale IT transitions and project management.
User Support & Training
Department-wide training on enterprise platforms and systems.
WiFi Site Survey
Enterprise wireless planning, high-density environments, and mesh network design.
ProAV Services
Full design and deployment of AV systems — boardrooms, auditoriums, and integration with IT infrastructure.
LEVEL 1 ENGINEER
$65
/hour
Managed IT Services
Basic troubleshooting, software installation, user account setup, and system updates.
Cybersecurity
Basic antivirus management, firewall configuration, and security updates.
Backup & Disaster Recovery
Monitoring backup schedules, ensuring data integrity, and verifying backups.
Cloud solutions
Basic cloud account setup, software updates, and user management.
IT Networking
Basic network troubleshooting, cable management, and hardware setup.
Physical Security
Basic camera installation, routine maintenance, and system checks.
Onsite Services
Basic hardware diagnostics, software installations, and minor fixes.
Structured Cabling
Basic cable installation and labeling.
Wi-Fi Security
Basic WiFi signal testing and access point placement suggestions.
Most Popular
LEVEL 2 ENGINEER
$95
/hour
Managed IT Services
Advanced system administration, network maintenance, and security patching.
Cybersecurity
Security audits, vulnerability assessments, and malware analysis.
Backup & Disaster Recovery
Configuring backup systems, troubleshooting failures, and data restoration.
Cloud solutions
Cloud service migration, virtual machine management, and cloud security.
IT Networking
Network configuration, performance monitoring, and WiFi troubleshooting.
Physical Security
Configuring surveillance systems, managing access control, and troubleshooting.
Onsite Services
Hardware repairs, network configurations, and user training.
Structured Cabling
Cable termination, patch panel setup, and network testing.
Wi-Fi Security
Advanced site surveys, interference analysis, and bandwidth optimization.
LEVEL 3 ENGINEER
$115
/hour
Managed IT Services
IT infrastructure design, performance optimization, and strategic consulting.
Cybersecurity
Advanced threat detection, incident response, and security policy development.
Backup & Disaster Recovery
Designing and implementing enterprise-grade backup and disaster recovery plans.
Cloud solutions
Complex cloud architecture design, workload optimization, and multi-cloud integration.
IT Networking
Network architecture design, advanced routing, and security implementation.
Physical Security
Designing complex security systems with high-level integrations.
Onsite Services
Complex system deployments, data center management, and onsite project management.
Structured Cabling
Designing and implementing complex cabling systems for large-scale environments.
Wi-Fi Security
Enterprise-level WiFi planning, high-density environment optimization, and network design.
ESSENTIALS
$59
/hour
Per month
Month-to-month commitement
Support Features
- 8x5 Support (Emergency Support Extra)
- Helpdesk Button Support & Forms
- Remote Management and Support
- Network Operations Center (NOC)
Support Features
- Device Antivirus Protection
- Managed Detection and Response (MDR)
- Endpoint Detection and Response (EDR)
- Security Operations Center (SOC)
- DNS Filtering
- Darkweb Monitoring
Management Features
- Automated Patching and Microsoft Update Deployment
- Automated Software Deployment
- Professional Services Automation (PSA)
- Documentation and Password Repository
Most Popular
Support Features
- 8x5 Support (Emergency Support Extra)
- Helpdesk Button Support & Forms
- Remote Management and Support
- Network Operations Center (NOC)
- Microsoft Office 365 Business Premium Licenses and Support Management
- Vendor Liaison
Support Features
- Device Antivirus Protection
- Managed Detection and Response (MDR)
- Endpoint Detection and Response (EDR)
- Security Operations Center (SOC)
- DNS Filtering
- Privileged Access Manager (PAM) Self Authorization
- Mobile Device Management (MDM)
- Email MFA
- Email Encryption
- Single Sign-on (SSO)
Management Features
- Automated Patching and Microsoft Update Deployment
- Support for Firewall, Switch and UPS
- Professional Services Automation (PSA)
- Documentation and Password Repository
- Licensed User M365 Backups
- Conditional Access
- Self Service Password Resets
- Cloud Print Solution
- Tenant Branding
SAFESECURE PLUS
$179
/hour
Per month
36-month commitment
Support Features
- 24x7 Support (Emergencies included)
- Helpdesk Button Support & Forms
- Remote Management and Support
- Network Operations Center (NOC)
- Microsoft Office 365 Business Premium Licenses and Support Management
- Vendor Liaison
- Monthly Account Summary Reporting
Support Features
- Device Antivirus Protection
- Managed Detection and Response (MDR)
- Endpoint Detection and Response (EDR)
- Security Operations Center (SOC)
- DNS Filtering
- Darkweb Monitoring
- Privileged Access Manager (PAM) Self Authorization
- Mobile Device Management (MDM)
- Email MFA
- Email Encryption
- Single Sign-on (SSO)
- Advanced Threat Protection (ATP)
- Security Vulnerability Reporting
- Security Awareness Training (SAT)
- Duo Multi-Factor Authentication
- Security Information and Event Management (SIEM)
Management Features
- Automated Patching and Microsoft Update Deployment
- Automated Software Deployment
- Professional Services Automation (PSA)
- Documentation and Password Repository
- Licensed User M365 Backups
- Conditional Access
- Self Service Password Resets
- Cloud Print Solution
- Tenant Branding
- Cyber Insurance Application and Audit Reviews
Connect, Communicate & Contact, Let’s Chat
Let’s Start the Conversation. We’re just a message away.
Get in Touch
Have some big idea or brand to develop and need help? Then reach out we’d love to hear about your project and provide help
- 66, Kasturi nagar, Kalya nagar, Bangalore, Karnataka - 53042
- support@mistsupports.com
- +91 987654321
Need IT support or a custom solution? Let’s talk.
Contact us today — and we’ll take it from here.
